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Privacy Policy


Effective Date: January 1, 2024


Thank you for choosing Acatenango Counselling (“we,” “us,” or “our”) for your counseling needs. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website and use our online booking system.


1. Information We Collect:

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

2. How we collect your information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.


3. Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.


4. How do we store, use, share and disclose your site visitors' personal information?

Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


5. How do we communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.


6. Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to enhance your experience on our website and gather usage data. You can adjust your browser settings to manage cookies or opt-out of certain tracking technologies.

7. Third-Party Service Providers:

a. We use Google Analytics to analyze website traffic and usage patterns. Google Analytics collects and processes usage data in accordance with its own Privacy Policy.

b. We may engage other third-party service providers to facilitate our services, but we ensure they handle your information securely and only for specified purposes.

8. Data Security:

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or alteration.

9. Your Choices:

a. You can update or delete your personal information by contacting us directly.

b. You can disable cookies or adjust tracking preferences in your browser settings.

10. Disclosure of Information:

We will not disclose your personal information to third parties except as described in this Privacy Policy or as required by law.

11. Changes to Privacy Policy:

We may update this Privacy Policy periodically. We will notify you of significant changes by posting a prominent notice on our website.

12. Contact Us:

If you have any questions or concerns about this Privacy Policy, please contact us at

By using our website and services, you agree to the terms outlined in this Privacy Policy. We value your privacy and are committed to protecting your personal information. Thank you for trusting Acatenango Counselling with your counseling journey.

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