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Terms of Service


Effective Date: January 14, 2024

1. Introduction

Welcome to Acatenango Counselling Therapeutic Counselling Services. By accessing our website and engaging in our services, resources, products, and tools, you are agreeing to comply with and be bound by the following Terms of Service.


1.1 Acceptance of Terms and Access

By visiting our platform and utilizing our offerings, you acknowledge your understanding and acceptance of these Terms of Service. Please read them carefully. You are granted permission to access and use our services in accordance with these terms. Your continued use signifies your ongoing agreement to abide by the terms outlined herein.


2. Services Offered

2.1 Acatenango Counselling offers therapeutic counselling services aimed at promoting mental health, personal growth, and well-being.


2.2 By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as ‘Resources’), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of these Terms of Service, and (b) applicable laws, regulations, and generally accepted online practices or guidelines.


2.3 Services may include individual, couples, or group counselling sessions, both in-person and virtual (online).


3. Confidentiality

3.1 All information shared during counselling sessions is strictly confidential, except in cases where the law requires disclosure or where there is a risk of harm to yourself or others.


4. Appointments and Cancellations

4.1 Appointments are scheduled in advance. Please provide at least 24 hours' notice for cancellations or rescheduling. Late cancellations or no-shows may be subject to additional fees.


5. Fees and Payment

5.1 Fees for counselling services are outlined in Acatenango Counselling's fee schedule. Payment is expected at the time of service unless alternative arrangements have been made.


6. Privacy Policy

6.1 Acatenango Counselling respects your privacy. Information collected during the counselling process is handled in accordance with applicable privacy laws and regulations. For additional details on how your information is collected, used, and protected, please read our comprehensive Privacy Policy.


7. Code of Ethics

7.1 Acatenango Counselling adheres to the ethical guidelines set forth by the Association for Cooperative Counselling Therapist of Canada (ACCT). Clients are expected to engage respectfully and honestly throughout the counselling process.


8. Termination of Services

8.1 Acatenango Counselling reserves the right to terminate counselling services if, at any point, it is deemed that continuing the therapeutic relationship may be harmful or ineffective.


9. Client Responsibilities

9.1 Clients are responsible for actively participating in the counselling process, being open and honest during sessions, and notifying Acatenango Counselling of any changes in their mental or emotional state.


10. Limitation of Liability

10.1 Acatenango Counselling is not liable for any direct, indirect, incidental, consequential, or punitive damages arising out of the use or inability to use counselling services.


10.2 While we strive to provide quality and effective counselling services, Acatenango Counselling shall not be held responsible for any outcomes resulting from the counselling process. The client acknowledges that individual experiences may vary, and counselling outcomes cannot be guaranteed.


10.3 In no event shall Acatenango Counselling's total liability to a client for all damages, losses, and causes of action, whether in contract, tort (including negligence), or otherwise, exceed the amount paid by the client for the specific counselling services in question.


11. Changes to Terms of Service

11.1 We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.


12. Contact Information

12.1 For inquiries or concerns related to these terms of service, please contact Acatenango Counselling at


By engaging in counselling services with Acatenango Counselling, you acknowledge that you have read, understood, and agree to these terms of service.

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